Our Service Expertise
Our Technical team proactively support your product so that you can pay more attention to your research. Our team combines extensive knowledge of instrumentation and applications, drawing from our product training and methodologies. Technical assistance covers diagnostics, hardware replacement, analysis software updates and upgrades, reporting, and maintaining service history.
START UP & INSTALLATION
- Installation
- Start-up & Equipment demonstration
- Support & training
SERVICE & WARRANTY
- Field-service
- Equipment Warranty
- Parts replacement & restoring system to working order
MAINTENANCE CONTRACT
- Customized maintenance contracts
- Replacement parts storage & preventive visits
Professional Engineering Services
The keys to a successful project are the proper execution strategies, a knowledgeable and committed project team, and world-class products and services. We partner with our Principals and end customer to clearly understand and engineer a solution that meets their specific needs and budget requirements.
Our services at OEM facility/ Research Laboratories include:
- Developing a project team
- Hold kick-off meetings
- Define project objectives
- Review project scope
- Develop initial project schedule
- Develop implementation and procurement plan
- Create application engineering plan
- Applications design at OEM facilities
- Work with university labs world-wide for design testing
- Develop system integration plan
- Procure required third-party equipment
- Integrate complete system
- Pre-shipment & site acceptance testing
- Provide as-built documentation
- Provide spare parts as specified